FAQ
Answers before you book.
Everything people ask us before their first clean, in one place: how pricing and booking work, who comes to your home, what's included, and how the Happiness Guarantee protects you.
Prefer to talk? Call (267) 477-7050
Veteran-Founded & Run
Standards we learned in the service, applied to yours.
Vetted & Background-Checked
We interview every pro so you never have to.
Fully Insured
Every pro carries their own insurance, backed by MAB's blanket coverage.
Guaranteed Clean
Not happy? We come back and make it right. Free.
Booking & Pricing
Booking and pricing
How does pricing work?
Flat rates based on your home's size, the service you choose, and any add-ons. There are no in-home estimates and no hourly surprises. You answer a few quick questions and see your exact price before you commit. See your price now →
Will I see the price before I book?
Always. Your exact flat-rate price shows online before you enter payment, so there is no phone tag, no waiting on a quote, and no pressure. What you see is what you pay.
How do I find my home's square footage?
Use the finished square feet listed on Zillow or on your county property record. Then tell us if you have a finished basement or lower level, since public records usually leave that out. Your pro confirms on the first visit.
My home is over 3,300 square feet. Can I still book?
Yes. Homes over 3,300 square feet are priced by hand rather than by the online form. Call (267) 477-7050 or request a quote and we will scope it with you.
How do I book, and how long does it take?
It is all online and takes just a few minutes. Tell us about your home, pick your service and any add-ons, choose a date and time, and confirm. Prefer to talk it through? Call (267) 477-7050.
Can I reschedule or cancel?
Yes. Change or cancel 48 hours or more before your appointment and there is no charge, from your booking or with a quick call. Between 24 and 48 hours before, the fee is 50 percent of the service price. Under 24 hours, or if your pro arrives and cannot get in, the fee is 75 percent. Your pro has held that day for you, and the fee covers the time they can no longer fill.
How and when do I pay?
Payment is handled securely online when you book, so there is no cash or check to leave out on cleaning day. For recurring plans, each visit is billed automatically on the same simple flat rate.
Our Cleaners & Trust
Our cleaners and trust
Are your cleaners vetted and background-checked?
Every one. We work only with experienced cleaning pros who pass a background check and an interview before they ever enter a home. We did the vetting so you never have to let in an unknown stranger. See how we vet every pro →
Are your cleaning pros insured?
Yes, with two layers of protection. Each pro carries their own insurance, which we verify, and MAB carries its own blanket coverage on top as an added safeguard. Your home is protected either way.
Will I get the same cleaner each visit?
You get a vetted, trusted pro held to the same MAB standard on every visit. On a recurring plan you can request a preferred pro and we assign them when they are available. If they ever aren't, our system matches you with another vetted pro so a clean is never missed.
Do cleaners bring their own supplies?
Yes. Your pro arrives fully equipped with the supplies and equipment to complete your clean. Prefer that we use your own products instead, for allergies or a special surface? Just note it when you book.
Who is actually behind the clean?
A real, veteran-founded company, not a gig app or a faceless franchise. MAB Cleaning Service is based in Lansdale, PA, and stands behind every clean with real support you can call. Local cleaning pros, professional standards, one company accountable for the result.
The Clean Itself
The clean itself
What's the difference between a standard, deep, and move-out clean?
A standard recurring clean keeps an already-maintained home fresh: kitchens, bathrooms, floors, and surfaces every visit. A deep clean is a top-to-bottom reset that adds detail work like baseboards, trim, and door frames. A move-in or move-out clean is a full deep clean of an empty home, including inside cabinets, the oven, and the fridge, ready for inspection or handover. Compare all three →
Do I need a deep clean before starting a recurring plan?
Yes. Every new customer starts with a Deep Clean. Your recurring rate begins with visit two. Starting from a clean slate keeps every recurring visit after that lighter and faster.
What's included, and can I add extras?
Every standard clean covers the kitchen, all bathrooms, all floors, dusting, surfaces, and trash. Also included at no charge: microwave cleaned inside and out, beds made, blinds dusted, dishwasher loaded, and eco-friendly, pet and child safe products on request. Deep and move-out cleans add the detail work. Add-ons you can select when you book: inside the oven, inside the refrigerator, inside cabinets and drawers, interior windows at standard reach (up to 15 panes), wet-wipe blinds on deep and move-out cleans, an oven with heavy build-up, a refrigerator emptied and sanitized with spoiled food removed, a heavy-duty condition option for a home that needs more than its size suggests, and same-day service. Inside the oven and refrigerator come included with a move-in or move-out clean. Using your own supplies is always free.
What do you not do?
We clean what a pro can reach from the floor or a two-step step stool. Outside that, we do not:
- clean above two-step stool reach
- clean two-story or foyer windows, vaulted or cathedral windows, window walls, arched, transom or skylight windows, or exterior glass (a window specialist does, and we are glad to point you to one)
- clean chandeliers or specialty light fixtures
- wash walls or ceilings
- restore, recolor, seal or repair grout, or replace caulk (we clean tile and grout, we do not restore it)
- use standard products on natural stone such as marble, travertine, limestone or onyx
- shampoo or extract carpet and upholstery
- handle biohazard, mold, pest infestation or hoarding conditions
- move heavy furniture or appliances
- clean antiques, artwork, collectibles, instruments or electronics screens
- do anything a pro judges unsafe on arrival
A refrigerator with mold growth, or an appliance the pro judges unsafe to clean, may be declined on arrival with no charge for that item.
How long does a clean take?
It depends on your home's size and the service. A recurring clean of an average home is a few hours, while a first-time deep clean or a move-out takes longer. Because pricing is flat-rate, the time it takes never changes what you pay.
Do I need to be home, and how do you get in?
It is entirely up to you. Many customers are at work during their clean and leave entry instructions, such as a door code or lockbox, when they book. Others prefer to be home. Whatever you choose, your details stay secure and go only to your assigned pro.
What about pets, and is there anything I should do first?
Pets are welcome. Just let us know about them when you book so your pro is prepared. You do not need to pre-clean, but a quick tidy of clutter and personal items helps your pro spend their time on the cleaning that matters most.
Guarantee & Policies
Guarantee and policies
What is the Happiness Guarantee?
If anything misses the mark, tell us within 24 hours and we will come back and re-clean it, free. No hassle and no hard feelings. We do not consider the job done until you are happy with it.
What if I'm not satisfied with a clean?
Reach out and we will make it right, starting with a free re-clean of anything that was missed. If a particular pro isn't the right fit for your home, we will match you with a different vetted pro for future visits, no awkward conversation required.
What happens if something is damaged?
It is rare, but if it happens you are covered. Let us know right away. Every pro carries their own insurance, backed by MAB's blanket coverage, so accidental damage is handled properly rather than left on you.
What areas do you serve?
We are based in Lansdale, PA and serve homes across Montgomery and Bucks Counties. Enter your ZIP in the quote form and we will confirm coverage instantly. See our service areas →
Can I request a different cleaning pro?
Yes. Just ask and we will match you with a different vetted pro for your next visit. Every pro is held to the same MAB standard, so a swap is simple and there is no penalty for it.
Still have questions?
Get your exact flat-rate price in seconds, or give us a call. Vetted pros, guaranteed results, zero hassle.